Help & FAQ
Is shipping free?
Box of 24 SHIPS FREE across the United States*
Box of 16 SHIPS FREE to many states. Cost of shipping (if any) will show at checkout once you enter your address.
Box of 8 SHIPS FREE to several states. Cost of shipping (if any) will show at checkout once you enter your address.
*(48 contiguous states)
What do I need to add to my smoothie?
For the best tasting smoothie we recommend mixing with water but you can use your liquid of choice.
How does Shake Please work?
– Choose a weekly/monthly subscription – You can select 8, 16, or 24 cups weekly or monthly.
– Build your box – Select the smoothies you like and simply add them to your box. One smoothie includes both the cup and pouch.
– Pick your delivery day – select the day you want your order and checkout.
Once you’ve subscribed, you have access to a calendar where you can skip, pause or cancel.
Modifications to your plan cannot be made once an order has been billed.
Can I pause/cancel my subscription?
Whether you are going on vacation or living out of the office, we understand that everyone needs a little break from time to time. If you would like to pause your subscription, please login to your account and modify your subscription accordingly.
Please note: Requesting to cancel/pause your account after an order has been billed will not cancel or refund a processing order
Pausing/cancelling your account after an order has been billed will not cancel nor refund that order.
Cutoff day and time: Thursday at 6PM EST
Do I have to create an account?
Yes. You will need an account in order to view your subscription details including being able to make modifications to your subscription.
How does your refund policy work?
We do not issue any refunds on processing orders that have been billed.
It is important to keep track of when your next order will be billed to avoid any surprise charges.
– Once a charge has gone through, we cannot issue any refunds.
– Rejecting a package from a shipping courier does not warrant a refund.